Privacy Policy

Last updated: 24/1/26

Lena’s Leads we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect information when you use our website or dog walking and pet care services.

Business name: Lena’s Leads
Service: Dog Walking & Pet Care
Location: Glasgow, UK
Contact email: heather@lenas-leads.co.uk

We are the data controller for the personal information we collect.

We may collect:

• Name
• Email address
• Phone number
• Address (if required for services)
• Pet information relevant to care (such as behaviour or medical needs)
• Basic website usage data (such as pages visited and IP address)

We use your information to:

• Provide dog walking and pet care services
• Respond to enquiries and manage bookings
• Ensure the safety and wellbeing of your pet
• Keep business and insurance records
• Improve our website and services

We only collect information that is necessary.

We process personal data under UK GDPR because:

• It is necessary to perform a contract
• You have given consent
• We have a legitimate business interest
• We must comply with legal obligations

Your information is stored securely and only accessed when needed. We take reasonable steps to protect personal data from loss, misuse, or unauthorised access.

We keep data only for as long as necessary.

We do not sell or rent your data.

Information may be shared only when necessary, such as:

• With a vet in an emergency
• With insurers if required
• Where legally required

Our website uses cookies to ensure it works properly and to understand how visitors use the site. You can control cookies through your browser settings.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, contact us at heather@lenas-leads.co.uk

If you have any questions about this policy, please contact:
Lena’s Leads
📧 heather@lenas-leads.co.uk